customer service

Victorian Premier Jacinta Allan has announced plans for new legislation to discourage customer abuse of retail, public transport, and fast food workers.

Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, ...

There are skills that you need to be effective and advance a career. Some of these skills can ...

Leading edge companies are constantly looking for ways to improve the customer experience and create positive emotions for ...

Eight internal customer service training insights you can put to use at your company today.

American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while ...

If you feel you have more to complain about these days, you may be right. The products we ...

Retail chain Walmart Inc. has announced an extension of its holiday return window as well as new policies ...

Article by Gabrielle Bienasz Sometimes it pays to have a pool. Jim Battan, of West Linn, Oregon, has made ...

Southwest Airlines announced that it will close its reservations centers to go fully remote, effective Sept. 1 of ...

By Lisa Dziuba User empathy helps put the customer at the very center of everything a business does, creating ...

By David Wagoner We all know that keeping your customers happy is the key to building loyalty and earning ...

By Entrepreneur Staff Given the impact of the health crisis, small and medium-sized enterprises (SMEs) in Mexico made ...

Hello, I'm new to your newspaper. I got your gift subscription for my boyfriend and it turns out ...

I was having problems with my digital subscription and could not resolve the issue online, so I went to ...

I have been having problems receiving the hardcopy of Epoch Times for about one month. I called customer ...

The new CEO of United Airlines faces a daunting list of problems he must fix, including late flights ...

Small businesses have no choice but to stay up to date in terms of technology. And we're not ...

As technology continues to play a greater role in how businesses operate on a day to day business, ...

When was the last time you received a handwritten thank you note from the sales associate who rung ...

Customer service is essential for any business, and stellar customer service can make a huge difference in the ...

It seems nowadays that good customer service isn't just expected it's necessary if you are looking to keep ...