Kylie Jenner has been forced to do damage control on social media after a firestorm of criticism about the quality of her line of lip gloss.
YouTube makeup personality Jeffree Star led the charge, highlighting the shoddiness of the brush in Jenner’s brand of lip gloss, as highlighted in a viral post by Someeecards.com.
So I got the new @kyliecosmetics lip glosses…. SO disappointed in this product. That wand is unacceptable. pic.twitter.com/NCkkUer2aV
— Jeffree Star (@JeffreeStar) April 15, 2016
Those were brand-new straight out of the box, and I pulled them out for the first time and saw that… umm…
— Jeffree Star (@JeffreeStar) April 15, 2016
Other customers who had purchased the Jenner lip gloss chimed in on social media to complain that they had exactly the same problem.
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Eventually, Jenner was forced to make an apology in a series of tweets from her corporate account:
I care a lot about the quality of my products. As you can see from my matte lips..
I changed my entire matte formula in the first month to be less dry and thick…
And I changed the wand to be more comfortable because I listen to you guys, and I love perfection. So good or bad, I love hearing your feedback.
When I saw the problem with my lip gloss brushes I stopped all production and changed it. Life is a learning experience and we learn from our mistakes.
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Jenner said that the next launch of the lip gloss line will have removed the old defects, and promises to offer a replacement for anyone who had purchased the faulty merchandise.
This is an old video from snapchat for anyone who missed it. pic.twitter.com/k945BBLrmV
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
Only a small amount of the old brushes were sold and we have been sending new ones for anyone that has had an issue…
— KYLIE COSMETICS (@kyliecosmetics) April 17, 2016
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